How Do You Support Me?

BIGGBY® COFFEE offers exceptional training and ongoing support

When you franchise with BIGGBY® COFFEE, you’re joining a brand that puts people first. We recognize the fact that the majority of our franchise owners come to us with zero experience in the coffee shop business – in fact, the majority of our franchise owners have never owned a business before.

This is why the BIGGBY® COFFEE franchise has created a culture of support that begins on day-one and continues every day after. We want to support our franchise owners to build a life they love, which is why we’ve invested in comprehensive training platforms, systems-driven operations, and ongoing support to help our franchise owners in every aspect of their business.

“BIGGBY® COFFEE wants to support everybody in building a life that they love,” says Tony DiPietro, Director of Franchise Sales with BIGGBY® COFFEE. “We support our franchise owners by helping them own businesses that allow them to generate wealth and build a life that they love. You are in business for yourself, but not by yourself.  We’re 100% franchised – which makes us really unique in our space. We’ve developed the business model, and have invested in the support infrastructure, the systems and processes – and most importantly, the people, to help our franchise owners grow.”

What Does Our Support Look Like?

Here is what you can expect from us when you invest in a BIGGBY® COFFEE franchise:

Site Selection & Buildout: Choosing the best location for your coffee shop is essential to get right – and with BIGGBY® COFFEE, you’re not making that decision alone. Our experienced team has built more than 240 franchised locations – and we bring this significant support to helping you find the best possible location, choosing the ideal business model for your location, as well as helping negotiate the lease agreement, and oversee the entire buildout process.

Initial Hands-On Training: Every owner visits BIGGBY® COFFEE headquarters for several days for hands-on training. While you’re here, you will get a combination of classroom training that will walk you through our marketing, developing a business plan, how to network in your community, and more. While you’re here, you will also work in an operating BIGGBY® location where you learn the ins and outs of running the business. You’ll learn how to prepare every item on the menu, how to greet and interact with guests, how to manage inventory, use our POS system, and more. By the time your training is complete, you’ll be ready to open your new coffee shop with confidence.

Marketing Support: A coffee shop is a community-driven business that requires reaching out, networking, and engagement. BIGGBY® COFFEE helps you with every aspect of getting the word out to your community and keeping them engaged. We provide comprehensive marketing support, including digital marketing, social media, designing and distribution of promotional materials and much, much more. We also help you get off on the right foot with our franchise Grand Opening plans, as well as developing new specialty items and Limited-Time-Offers to keep your customers excited to come back.

Ongoing Support: One thing that new owners quickly realize is that our support never stops. We host regular webinars and phone calls to ensure that your business is operating smoothly and that your questions are getting answered. We will visit your store on a regular basis to provide hands-on support in the field. We have an online database of training videos and materials that are always available to help you. And of course, our team always encourages our franchisees to pick up the phone and call us anytime for anything because we want their voices to be heard.

“One of the things that’s great about BIGGBY® COFFEE is that our franchise owners know that they can call us anytime for anything,” says Jaime Balazy, Assistant Director of Marketing at BIGGBY® COFFEE. “We help our franchise owners at a local level as well as at a systemwide level. Right from signing your contract, you’re never in business alone. We’re one big family here – and we are always here to help. Whether it’s marketing or operational support, we do everything we can to help you achieve your goals.”

biggby coffee franchise support

Ready to Join BIGGBY® Nation?

BIGGBY® COFFEE is actively seeking passionate entrepreneurs who are ready to make a difference. With wide-open territory available in prime markets, BIGGBY® COFFEE is an affordable, low barrier to entry business opportunity that is designed to help you build the life you love. Are you ready to make the leap? Fill out an inquiry form on this website, and a member of our team will reach out to you shortly. We can’t wait to learn more about you!

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